Managing Knowledge Work

Managing Knowledge Work by Sue Newell, Maxine Robertson, Harry Scarbrough, and Jacky Swan is a seminal text that provides a deep and critical understanding of how knowledge is created, shared, and utilized within modern organizations. Published by Palgrave Macmillan, this book is essential for anyone seeking to go beyond simplistic, technology-focused views of knowledge management to grasp the intricate social and organizational dynamics involved.

This textbook is extensively prescribed across MBA, M.Com, and professional diploma courses in knowledge management, organizational behavior, and innovation at leading Pakistani universities and business schools. It is specifically designed to meet the curriculum needs of Pakistani students, offering unmatched depth and critical perspectives tested in academic and professional examinations.

The book thoroughly covers the complete spectrum of theory and practice related to managing knowledge work. It explores foundational concepts such as the nature of knowledge, communities of practice, social capital, and organizational learning. Key areas of focus include the role of leadership in knowledge work, the impact of organizational culture, techniques for capturing and sharing tacit knowledge, and the ongoing debate regarding the effectiveness of different knowledge management technologies.

This edition features extensively updated case studies from global business data, with expanded coverage of contemporary issues such as the rise of the gig economy and remote work, digital transformation in knowledge work, and technology’s increasing role in managing a complex global workforce in the knowledge economy.

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