Total Quality Management (4th Edition)

Total Quality Management (4th Edition) by Dale H. Besterfield, Carol Besterfield-Michna, Glen Besterfield, and Mary Besterfield-Sacre is a globally recognized, comprehensive textbook that provides a thorough foundation in quality management principles, techniques, and practical applications. Published by Pearson, this 4th Edition blends fundamental quality theories with hands-on tools for operational continuous improvement.

This textbook is extensively prescribed across BBA, MBA, BS Industrial Engineering, Quality Management, and Operations Management courses at leading Pakistani universities and business schools. The 4th Edition is tailored to meet the fundamental curriculum needs of Pakistani management and engineering students, offering unmatched clarity and practical insight tested in academic and professional examinations.

The book thoroughly covers the complete spectrum of total quality management philosophy and statistical techniques. Core topics include TQM leadership, customer satisfaction and retention, employee involvement and team building, continuous process improvement (PDCA cycle, Kaizen), performance measures, benchmarking, Quality Function Deployment (QFD), Failure Mode and Effects Analysis (FMEA), Total Productive Maintenance (TPM), ISO 9000 and environmental management systems (ISO 14000), and Statistical Process Control (SPC) tools (control charts, Pareto diagrams, cause-and-effect diagrams).

Available now at Prince Book Depot - Lahore’s most trusted bookstore since 1958. Fast delivery across Pakistan.