Total Quality Management (2nd Edition )

Total Quality Management: Text, Cases and Readings (2nd Edition) by Joel E. Ross is a landmark, comprehensive textbook that provides a solid foundation in the principles, practices, and implementation strategies of quality management across industrial and service organizations.

This textbook is extensively prescribed across BBA, MBA, BS Industrial Engineering, Quality Management, and Operations Management courses at leading Pakistani universities and business schools. The 2nd Edition is tailored to meet the fundamental curriculum needs of Pakistani management students, offering unmatched clarity and practical insight tested in academic and professional examinations.

The book thoroughly covers the complete spectrum of total quality principles and organizational transformation. Core topics include total quality philosophy, leadership and strategic planning, customer focus and satisfaction, employee involvement and empowerment, process management, continuous improvement (Kaizen), benchmarking, statistical process control (SPC), ISO 9000 standards, quality function deployment (QFD), and Malcolm Baldrige National Quality Award criteria.

Available now at Prince Book Depot - Lahore’s most trusted bookstore since 1958. Fast delivery across Pakistan.